Trimlight Krewe Service Request

First, Be Sure To Check For Updates On Your App

Open the Trimlight app on your phone and check the gear in the upper right hand corner.  Be sure to update to the latest version of the app and verify if you still are experiencing an issue. 

My App Is Current, I'm Still Having Issues

Although Trimlight is intended to be compatible with any 2.4GHz Wi-Fi signal, we cannot ensure its compatibility with all home networks due to various factors beyond our control.

These factors may include but are not limited to, the type of modem/router in use, firewall and security configurations on the home router/modem, obstacles between the Trimlight controller and modem/router, the signal strength of the modem/router, or potential interference from other devices such as LED lights, solar panel controllers, Tesla battery chargers, and other Wi-Fi devices.

This is a frequent issue our customers experience, and there are several steps you should take to troubleshoot and ensure they have been executed correctly.

1. To pair your controller, follow the step-by-step video guide on our tutorial page or consult the manual. If prompted for the "Trimlight" Wi-Fi password, the default password is "12345678."
2. Make sure you enter the correct password for your home network. If the password is incorrect or mistyped, the controller will not pair. To ensure accuracy, you can reveal the password by selecting the "eye" icon next to the password field.
3. If you were previously connected but cannot establish a connection, try logging out of your Trimlight account and then logging back in. You can also attempt to resolve the issue by uninstalling and reinstalling the app.
4. Verify that your app is updated. Updating your app may resolve any issues if you see a small red dot in the top-right corner of your settings page.
   
   

If you have trouble connecting your Trimlight to your home network, contact your internet provider or router/modem manufacturer for specific help with their hardware. 

If that doesn't work, use Trimlight's Wi-Fi signal (blue light on the controller) for a reliable connection.

When you open the Trimlight control box, you will usually find at least two main devices: a silver webbed box and a gray or white Trimlight controller. Depending on your setup, you may have multiple of each device.

1. - Start by inspecting all power supplies (silver webbed boxes) initially. Each one should display a green light in the corner close to where the cables enter the box. If a green light is not visible, it indicates that the power supply is not receiving power.
   
   
2. Please ensure the outlet where the control box is plugged in has power.
   
   Garage outlets are often protected by a GFCI outlet, which may have tripped, causing a temporary loss of power.
   
   You can restore power by resetting the GFCI outlet.
   
   You can plug in another device to check if the outlet is receiving power.
   
   If you're unsure how to reset a GFCI outlet, refer to this quick Youtube video.
   
   All exterior and garage outlets are GFCI-protected by code.
   
   If the Trimlight control box outlet does not have reset buttons, you may need to locate the connected GFCI outlet in the garage to reset it.
   
   
3. Ensure that the Trimlight controllers (white or gray box) are correctly identified.
   
   Look for a green, blue, or red light displayed on each controller.
   
   If no lights are visible, press and release the "STA/AP" button on the controller. This action should trigger a light to appear.
   
   If not, try pressing the "STA/AP" button once more. If the problem persists, try unplugging and then plugging back in the control box.

If your Trimlight system is active and you observe that the lights do not correspond to your programmed settings, here are some suggestions for investigating and attempting to correct the situation.

1. The light is off.
   Check the pattern or program to ensure no black circles with numbers other than "0". If any exist, replace the number with "0" or place a different color over the circle. If the light stays off even with a different color, it indicates a faulty bulb. Contact a technician for a home visit to investigate the problem.
   
   
2. The color of a light is wrong.
   Switch the lights to solid colors like red, green, and blue.
   If the light still shows a different color in those options, it indicates a faulty bulb.
   In this case, a technician must come to your home to examine and resolve the problem.
   
   
3. There is a group of blue lights at the end of a section.
   On the settings page, it's important to verify the accuracy of your 'Pixel Count.'
   
   The default setting is usually 600 unless you or the technician have changed it during installation.
   
   To troubleshoot, you can increase the 'Pixel Count' by the number of blue lights present.
   
   If any lights continue to display blue, it indicates a faulty bulb.
   
   The initial blue light in that particular group is likely problematic and should be replaced.
   
   A technician must visit your home to examine and resolve the issue.
   
   
4. In the middle of my home, there is a set of lights that are blue.
   To troubleshoot, change these lights to solid red, green, and blue colors.
   
   If any of the lights still appear blue, it indicates a faulty bulb. The set's initial blue light is probably the problematic one, and it should be swapped out.
   
   To address this, a technician must visit your home and examine the problem.
   
   
5. Most of my lights are blue.
   This could be that the lights are not getting the correct data signal, possibly due to a faulty port on the controller or the controller itself.
   
   A technician will have to come to your home to investigate the problem.
   
   Sometimes, this issue can be triggered by an electrical storm or surge, which might not be covered by product or service warranties.
   
   
6. My lights are behaving erratically.
   If your lights flash randomly, switch them to solid colors like red, green, and blue.
   
   If they function correctly on these colors but start acting up when changed to a white shade, the system might have a short circuit or power problem.
   
   In this case, a technician should come to your home to examine and resolve the issue.

Fantastic!  We're thrilled you solved it!

Please remember we're always here to help if you need us!